New Zealand’s tax department has started using artificial intelligence to help recover millions of dollars in overdue payments. The move is part of a broader digital shift aimed at making debt collection faster and less dependent on manual work.
While few details have been shared about how the system operates, it’s meant to spot unpaid taxes earlier and support staff in handling the more complex cases. The goal is to improve efficiency and free up time for human teams to focus on what really matters.
It’s another example of how technology is quietly reshaping public services — even something as traditional as tax collection.
