Debt management specialist TDX Group, an Equifax group company, has partnered with business services provider Sigma Connected to deliver an all-in-one collection solution package for clients.
Sigma Connected and TDX Group will work together on white label customer service support for a variety of organizations across telecommunications, utilities, energy, retail and government.
The collaboration will build on the contact center business that Sigma Connected already provides to TDX Group. According to the press release shared, the companies declare that they are committed to ensuring that collection activities are conducted with a high level of empathy, precision and support for both companies and consumers.
Sigma Connected is expanding into South Africa providing the leading platform for partnership growth. Sigma Connected has, in fact, created various job opportunities in the Cape Town area following the partnership with TDX Group, also including people from economically disadvantaged communities.
Gary Gilburd, Chief Executive at Sigma Connected Group, said: “This is a unique link up in the outsourcing industry and is built on a decade-long relationship with TDX Group’s senior team. The specialisms we bring in contact centre management, paired with TDX Group’s debt collection and data expertise, is the perfect, all-in-one solution for clients. Vitally, clients can also draw on our credit management services offer through our McLaren Credit Services arm, and our ReachOut initiative, which is now supporting thousands of vulnerable people.
As one of the pioneers of offshoring services to South Africa, I believe our presence there, alongside TDX’s affordability and debt expertise, can lead to further growth well into the future.”
Phil McGilvray, Managing Director at TDX Group, an Equifax company, declared: “Ensuring collections activity is conducted with both compassion and data-driven accuracy is vitally important to TDX, particularly when it comes to supporting vulnerable customers or those facing financial difficulty. This partnership with Sigma Connected is a great cultural alignment, as their initiatives and track-record in collections will help us support more clients on their recovery journeys while ensuring our high, ethical collections standards are upheld.”
Managing Director of Credit Village, Roberto Sergio has more than 20 years of experience in NPL and distressed debt in the Italian and International market. He is the editor of the NPL column in Credit Village Magazine and the director of Credit Village's National NPL Market Observatory.